Cancellation and Refund Policy for Homeowners: SolarSquare

As a valued customer of SolarSquare, your satisfaction remains our utmost priority.

In the event that you need to cancel your solar project, please be informed that we maintain a transparent and equitable cancellation and refund policy, designed to safeguard your rights while ensuring a fair process.
1. Cancellation By Customer
1.1 How to Cancel the Solar Project
To cancel your solar project, please send a documented cancellation request to SolarSquare's official email welisten@solarsquare.in or write to our verified WhatsApp number 7208979637. We wish to keep things clear, thus verbal requests will not be entertained.
1.2 Cancellation as per the Project Stage
The cancellation policy varies as per the project stage when cancellation is requested by the customer-
Project Stage when cancellation is requested
Cancellation and Refund Policy
If the cancellation is requested after payment of booking advance but before the "Detailed Engineering Visit" (DEV) or within 24 hours after booking whichever is earlier
If the cancellation request is raised within 24 hours of payment of booking advance the customer will be eligible for a FULL REFUND.
If the cancellation is requested post 24 hours of “Booking” until “Detailed Engineering Visit” is done
If the cancellation is requested on the day or after the “Detailed Engineering Visit” 
If the cancellation is requested on the day or after the “Detailed Engineering Visit” 
NO REFUND or cancellation will be disbursed.
If the cancellation is requested after the design has been sent for approval 
NO REFUND or cancellation will be disbursed.
If the cancellation is requested after the Remainder Payment Schedule (30% in case of Loan) & 30% to 100% in case of Direct Payment
NO REFUND or cancellation will be disbursed.
After Delivery of Material
NO REFUNDS will be issued after partial or complete delivery of material.

In case of any missing material or item tampered the material will be replaced within the date as specified by SolarSquare.
Installation
No refund or cancellation is allowed; you will be required to pay the balance of the order value
1.3 When can you cancel the order
Customer can raise a cancellation request only in the case of:
  • It is raised within the specified duration as per the cancellation policy in the above table
  • Or incase a commitment made formally (in writing) by authorised SolarSquare representative is not fulfilled or not resolved
1.4 When you cannot cancel the order:
You can’t cancel the order or get a refund if the problem was outside the control of SolarSquare or if you:
  • changed your mind;
  • insisted on having the installation done in a particular way or using a particular material specification (other than as provided in the quotation) against the standard guidelines and advice by SolarSquare
  • failed to clearly explain your needs to SolarSquare
  • If the delay is due to any 3rd party or DISCOM activities
2. Cancellation By SolarSquare
SolarSquare reserves the right to refuse/cancel any booking for any reason. This shall be regardless of whether the appointment has been confirmed and/or payment has been received. Further, SolarSquare, at its sole discretion, may cancel any booking(s):
  • In the rare event of unforeseen circumstances beyond our control, like natural disasters or labour strikes, SolarSquare can cancel the project without penalties. Any incurred costs will be communicated, and you'll be provided with refund or rescheduling options
  • If it suspects a fraudulent transaction, or
  • If it suspects a Customer has undertaken a transaction which is not in accordance with the Terms and Conditions; or
  • For any reason outside the control of SolarSquare, including logistical or operational difficulties or
  • In case we find exceptional design feasibility issues during the planning of the project, a refund will be awarded to the customer post deduction of ₹10,000/- against the project onboarding fees.
3. Refunds
3.1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
  • A Customer's card/bank account has been debited multiple times due to a technical error or a Customer's account being debited with an excess amount in a single transaction due to a technical error. In such cases, the excess amount excluding payment gateway charges would be refunded to the customer.
  • Due to a technical error, payment is charged to the Customer's card/ bank account but the order placement is unsuccessful. However, if in such cases, a Customer wishes to seek a refund of the amount, he/she would be refunded the net amount, after deduction of payment gateway charges or any other charges.
3.2. In case of cancellations
  • Refunds will be processed only if the cancellation has been done in compliance with this Policy.
  • No refund will be issued if no formal response is received from the customer following four consecutive outreach attempts through any of the specified channels, including but not limited to in-person meetings, phone calls, WhatsApp, or email.
Rooftop solar made simple. We don't just
sell solar — we give you peace of mind.
98 3000 3000
welisten@solarsquare.in
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Address
1101-B, 11th Floor, Suvidha Square, Junction of S.V.Road, &, Caeser Road, Besides, Amboli, Andheri, Mumbai, Maharashtra 400058
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Address
1101-B, 11th Floor, Suvidha Square, Junction of S.V.Road, &, Caeser Road, Besides, Amboli, Andheri, Mumbai, Maharashtra 400058
Rooftop solar made simple. We don't just sell solar — we give you peace of mind.
SolarSquare Facebook SolarSquare Youtube SolarSquare Instagram SolarSquare Linkedin
Our Solutions
Quick Links
98 3000 3000
welisten@solarsquare.in
Address
1101-B, 11th Floor, Suvidha Square, Junction of S.V.Road, &, Caeser Road, Besides, Amboli, Andheri, Mumbai, Maharashtra 400058