{"id":5060,"date":"2025-08-06T06:42:52","date_gmt":"2025-08-06T06:42:52","guid":{"rendered":"http:\/\/localhost\/sse-blog\/?page_id=5010"},"modified":"2025-08-06T11:55:09","modified_gmt":"2025-08-06T11:55:09","slug":"goodzero-terms-of-use","status":"publish","type":"page","link":"https:\/\/staging.solarsquare.in\/sse-blog\/goodzero-terms-of-use\/","title":{"rendered":"Goodzero terms of use"},"content":{"rendered":"\n
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\n

Terms and conditions – GoodZero\u2122<\/strong><\/h1>\n<\/div><\/div>\n\n\n\n
\n
\n

As part of the GoodZero plan, the customer shall get the following benefits:<\/p>\n\n\n\n

Savings Guarantee: Guaranteed generation for a period of 5 years<\/p>\n\n\n\n

Below are the other benefits<\/p>\n\n\n\n

Benefit<\/th>Customer Obligation<\/th><\/tr><\/thead>
Power Boost visits:<\/strong>
Minimum 45 PowerBoost visits to maximise plant generation and any corrective action (if required).<\/td>		Customer has to provide the following:
1. A ladder that meets SolarSquare specifications.
2. Clean water (about 100 Liters having maximum TDS level upto 500) near the Solar Plant for panel maintenance.
3. Single phase electricity connection on rooftop and in close proximity to the Solar Plant for connection of SolarSquare maintenance equipment (viz. motor etc.). 4. Access to the plant and permission to clean it as per proposed cleaning schedule of Solar Square.
<\/td><\/tr>
Zero repair cost guarantee:<\/strong>
SolarSquare selects the most suitable components that go in your solar plant. Hence you do not have to pay out of your pocket for any repairs, replacements or spare parts that are required during regular maintenance over the next 5 years<\/td>		Any external damage due to misuse or tampering, or abuse, or neglect, or accident, or human intervention or unpredictable nature or unforeseen events, or repair or modification of Solar Panel by any representative other than Solar Square representative, or Force Majeure which is beyond SolarSquare reasonable control or lightning, or flood, or fire, or natural disaster, or accidental breakage, or exposure to salt water or other chemicals, or vandalism, will make the warranty void<\/td><\/tr>
Solar Panel Door 2 Door warranty<\/strong>
No question asked solar panel replacement with no dependency on OEM<\/td>		Any external damage due to misuse or tampering, or abuse, or neglect, or accident, or human intervention or unpredictable nature or unforeseen events, or repair or modification of Solar Panel by any representative other than Solar Square representative, or Force Majeure which is beyond SolarSquare reasonable control or lightning, or flood, or fire, or natural disaster, or accidental breakage, or exposure to salt water or other chemicals, or vandalism, will make the warranty void. Post Installation Insurance would be in customer\u2019s scope.<\/td><\/tr>
Anti Cyclone<\/strong>
Your structures are certified for high wind speeds of upto 170 KMPH. In case there is any damage to your plant due to windspeeds upto 170 KMPH like a cyclone, SolarSquare will repair\/replace your plant for free.<\/td>		Any external damage due to misuse or tampering, or abuse, or neglect, or accident, or human intervention or unpredictable nature or unforeseen events, or repair or modification of Solar Panel by any representative other than Solar Square representative, or Force Majeure which is beyond SolarSquare reasonable control or lightning, or flood, or fire, or natural disaster, or accidental breakage, or exposure to salt water or other chemicals, or vandalism, will make the warranty void. Post Installation Insurance should be in customers scope.<\/td><\/tr>
Upto Rs. 1 Lac water leakage coverage:<\/strong>
We use HILTI Airtight Seal to safeguard you against any water seapage issues on your roof. Hence we provide a water leakage cover of upto INR 1 Lac in case of any damages.<\/td>		Any seepage in non-solar area due to pre-existing condition or any other non-related work.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    \n
  1. Final confirmation of Generation Commitment Units for GoodZero shall be done after Detailed Engineering Visit and final design approval from the customer.<\/li>\n\n\n\n
  2. After the initial advance payment as per Company policy and Customer providing details of his\/her Email and Contact Number (linked with WhatsApp), a detailed engineering visit will be scheduled (with prior intimation to Customer through Email\/SMS\/WhatsApp) and conducted at the proposed plant location. The generation guarantee number may vary based on the detailed design and location of the plant. Customer will be notified of the same by SolarSquare team through Email\/SMS\/WhatsApp. The notification shall be deemed as acknowledgment and acceptance, in case of no response is received from Customer within 2 days of the receipt of Email\/SMS\/WhatsApp.<\/li>\n\n\n\n
  3. Calculation for Guaranteed Generation and Settlement Mechanism is based on the explanation below:\n
      \n
    1. Committed units: Generation committed by SolarSquare for Year-1 (“Period 1\u201d) and Year-2 to Year-5 (“Period 2”);<\/li>\n\n\n\n
    2. Inverter Recorded Units: Units recorded at the inverter, this indicates the generation of the plant;<\/li>\n\n\n\n
    3. Deemed generation loss: As per Clause 4;<\/li>\n\n\n\n
    4. Deemed generation: As per Clause 5;<\/li>\n\n\n\n
    5. Unit rate for compensation: INR 8 per unit<\/li>\n\n\n\n
    6. Settlement mechanism for Period 1:\n
        \n
      1. If Deemed Generation < Committed units
        1. Compensation = {Committed units(a) minus Deemed Generation(d)}multiplied by unit rate for compensation(e)<\/li>\n\n\n\n
      2. If Deemed Generation > Committed units\n
          \n
        1. No Compensation is required<\/li>\n\n\n\n
        2. Carry forwarded units = Deemed Generation(d) minus Committed units(a)<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n
        3. Settlement mechanism for Period 2:\n
            \n
          1. If Deemed Generation < Committed units
            1. Compensation = {Committed units(a) minus Deemed Generation(d)}multiplied by unit rate for compensation(e)<\/li>\n\n\n\n
          2. If Deemed Generation > Committed units\n
              \n
            1. No Compensation is required<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n

              Please refer to Annexure-1 for example of the settlement mechanism<\/p>\n\n\n\n

                \n
              1. Savings Guarantee data source:<\/strong>
                4.1 Savings guarantee will be calculated on the basis of data on the inverter portal with backup of data on the inverter itself.
                4.2 Excess units generated in Year-1 will be carry forwarded for adjustment in the period 2 nd Year to end of 5 th Year.
                <\/li>\n\n\n\n
              2. Customer\u2019s Responsibilities\/Undertakings:<\/strong>\n
                  \n
                • 5.1 <\/span> Permit and keep the installed Solar Plant available to be accessed by authorized representative of SolarSquare for carrying out necessary maintenances as deemed fit and proper by the SolarSquare maintenance team.<\/li>\n\n\n\n
                • 5.2 <\/span> The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.<\/li>\n\n\n\n
                • 5.3 <\/span> The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.<\/li>\n\n\n\n
                • 5.4 <\/span> The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.<\/li>\n\n\n\n
                • 5.5 <\/span> The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.<\/li>\n\n\n\n
                • 5.6 <\/span> The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Services:<\/strong>\n
                    \n
                  • 6.1<\/span> Preventive Maintenance (PM):<\/strong>Preventive Maintenance is regular maintenance of the plant. PM will happen on a periodic basis, starting from the very next month from the date its installed and made operational at the site by the SolarSquare installation team.\n
                      \n
                    • 6.1.1<\/span>Maintenance Team of SolarSquare would intimate the Customer 48 hours in advance (through Email\/SMS\/WhatsApp) about the scheduled visit of SolarSquare maintenance team<\/li>\n\n\n\n
                    • 6.1.2<\/span> Customer should make its best efforts to make Plant available to maintenance team of SolarSquare for necessary maintenance<\/li>\n\n\n\n
                    • 6.1.3<\/span> In case, Customer seeks to re-schedule the scheduled PM, the same is to be done either in writing or intimation at SolarSquare Customer Care, within 12 hours from the receipt of the Email\/WhatsApp\/SMS from maintenance team of SolarSquare, along with alternative dates. SolarSquare on receipt of such email\/intimation at Customer Care from Customer, shall try to reschedule the PM to such suggested alternative dates or such other date as convenient to SolarSquare maintenance team.<\/li>\n\n\n\n
                    • 6.1.4<\/span> Failure of the Customer to timely request for rescheduling the PM or if maintenance of the plant is not possible for faults of the Customer\u2019s failure to comply with Clause 2, Solar Square shall re-schedule PM (if possible) and the same may be chargeable to the Customer at Rs. 1500 per visit<\/li>\n\n\n\n
                    • 6.1.5<\/span>This re-scheduling of PM is permissible only twice per PM cycle and not beyond.<\/li>\n\n\n\n
                    • 6.1.6<\/span>If because of re-scheduling of PM by the Customer, PM is not possible during a month or month(s), no fault for same would be attributable to the SolarSquare and generation for the said month(s) would be excluded from being considered under the present generation guarantee. In case, there is an aggravated or irreparable problem in the solar plant during this period for Customer\u2019s failure to allow PM, then SolarSquare will be well within its rights to terminate the guarantee plan with immediate effect.<\/li>\n\n\n\n
                    • 6.1.7<\/span>Any loss in the generation due to the faults of the Customer in not making the Plant available for PM, for regular maintenance shall not be covered by the present guaranteed generation<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                    • 6.2<\/span> Corrective maintenance (CM):<\/strong>\u00a0Corrective Maintenance is scheduled in case there is any corrective action required to fix issues reported or observed at the Plant by the Monitoring Team of SolarSquare.\n
                        \n
                      • 6.2.1<\/span> If any issue with Plant performance is identified by SolarSquare team and needs support of the Customer over phone, for instance like switching on and off of the system etc. then Customer shall be duty bound to provide necessary assistance to SolarSquare. This call would be made by Solar Square team between 10AM to 6 PM<\/li>\n\n\n\n
                      • 6.2.2<\/span> In case CM is required at Plant, Monitoring Team from SolarSquare would intimate Customer 24 hours in advance (through Email\/WhatsApp\/SMS) about the scheduled visit of SolarSquare maintenance team<\/li>\n\n\n\n
                      • 6.2.3<\/span> Customer should make its best efforts to make plant available to maintenance team of SolarSquare for necessary corrections<\/li>\n\n\n\n
                      • 6.2.4<\/span> In case, Customer seeks to re-schedule the scheduled CM, the same is to be done either in writing or intimation at SolarSquare Customer Care, within 4 hours from the receipt of the Email\/WhatsApp\/SMS from monitoring team of Solar Square, along with alternative dates. SolarSquare on receipt of such email email\/intimation at Customer Care from Customer, shall try to reschedule the CM to such suggested alternative dates or such other date as convenient to SolarSquare maintenance team.<\/li>\n\n\n\n
                      • 6.2.5<\/span> If because of re-scheduling of CM by the Customer, CM is not possible within 72 hours from the date when Solar Square monitoring team first intimated CM visit to the Customer, then no fault for same would be attributable to the SolarSquare and generation for the said period (between date when CM was suggested by SolarSquare and the date on which CM is actually completed) would be excluded from being considered under the present generation guarantee.<\/li>\n\n\n\n
                      • 6.2.6<\/span> Failure of the Customer to timely reschedule the CM or if maintenance of the plant is not possible for faults of the Customer\u2019s failure to comply with Clause 5, Solar Square shall re- schedule CM (if possible) and the same may be chargeable to the Customer at Rs. 1500 per visit.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                      • 6.3<\/span> Customer initiated service request:<\/strong>\u00a0Any Customer initiated service request shall be addressed on the SolarSquare customer care and escalated to the field team based on the severity of the issue. The Customer will extend his\/her full cooperation to SolarSquare team, to resolve issues relating to the plant over phone.\n
                          \n
                        • 6.3.1<\/span>In case reported issues is not rectifiable over the phone, SolarSquare shall schedule a visit to the site and intimate Customer on Email\/WhatsApp\/SMS, within 72 hours from the date when any issue is reported by the Customer.<\/li>\n\n\n\n
                        • 6.3.2<\/span> For the physical visit of SolarSquare Team, condition of CM under Clause 5.2.3 to 5.2.6 would be read and be applicable as its for Customer initiated service request.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                        • Deemed Generation Loss:<\/strong>\u00a0Generation loss suffered by the Customer due to reasons mentioned present Clause read with Clause 5, 6 and 7. Shall not be covered as part of the savings guarantee. For clarification,\u00a0Deemed Generation Loss<\/strong>\u00a0shall be calculated as per the following formula:
                          Deemed Generation Loss = lost area under power curve * time curve adjusted for the weather conditions at the time of the Generation Loss.<\/em>

                          Deemed Generation Loss shall include:<\/strong>\n
                            \n
                          • 7.1<\/span> System outage due to grid downtime, discom disconnection or system switched off by the Customer;<\/li>\n\n\n\n
                          • 7.<\/span>2 Shadow changes on account of changes in site surroundings or new construction (e.g. roads, towers etc.) within\/ around the site;<\/li>\n\n\n\n
                          • 7.<\/span>3 Soiling loss on account of any new constructions (e.g. roads, towers etc.) within\/ around the site that may lead to loss beyond 8%;<\/li>\n\n\n\n
                          • 7.<\/span>4 Any communication jammers or blockers that may cause the disruption in the inverter\u2019s data connectivity to the server<\/li>\n\n\n\n
                          • 7.<\/span>5 Any network issue locally that disrupts the inverter\u2019s data connectivity to the server;<\/li>\n\n\n\n
                          • 7.<\/span>6 Missed cleaning cycle due to Customer\u2019s unavailability during the scheduled visit;<\/li>\n\n\n\n
                          • 7.<\/span>7 Any sabotage or damages caused to the solar system components that are not covered under the standard warranty by OEM;<\/li>\n\n\n\n
                          • 7.<\/span>8 Standard force majeure conditions beyond the reasonable control of SolarSquare.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                          • Deemed Generation :<\/strong> Deemed Generation means the weather adjusted energy which the installed solar plant would be capable of generating but could not generate due to conditions covered in Clause 7 of the present document . Generation recorded at the inverter plus Deemed Generation Loss\n
                              \n
                            • 8.1<\/span> Generation deficit will be calculated as per Guaranteed Generation for the respective period (Year-1 or Year-2 to Year-5) minus Deemed Generation<\/li>\n\n\n\n
                            • 8.<\/span>2 Deemed generation shall be calculated by adjusting the Generation Loss as defined in Clause 7 present document.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                            • Warranty conditions:<\/strong> \n
                                \n
                              • 9.1<\/span> Component warranty shall be provided by SolarSquare;<\/li>\n\n\n\n
                              • 9.<\/span>2 Standard warranty conditions as per module, inverter and structure manufacturer\u2019s warranty manual shall apply;<\/li>\n\n\n\n
                              • 9.3<\/span> If any damage is suffered by the plant for the reasons mentioned due to misuse or tampering, or abuse, or neglect, or accident, or human intervention or unpredictable nature or unforeseen events, or repair or modification of Solar Panel by any representative other than Solar Square representative, or Force Majeure which is beyond SolarSquare reasonable control or lightning, or flood, or fire, or natural disaster, or accidental breakage, or exposure to salt water or other chemicals, or vandalism, shall make the warranty void.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                              • Warranty<\/strong>:\u00a0Following factors affect the warranty of the components of the Plant:\n
                                  \n
                                • 10.1<\/span> Change in surrounding\/environment;<\/li>\n\n\n\n
                                • 10.2 Change in external shadow on plant since the time of installation;<\/li>\n\n\n\n
                                • 10.3<\/span> Damage to components: Tampering and damage to solar modules (like damage to backsheet, glass, JB, cable etc.) or any plant components attached or related to the modules\/Plant<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                • Responsibility of Solar Square<\/strong>:\u00a0\n
                                    \n
                                  • 11.1 Generation guarantee commencement:\n
                                      \n
                                    • 11.1.1<\/span> SolarSquare shall notify the Customer (in writing through Email\/WhatsApp\/SMS) confirming the start of the generation guarantee<\/li>\n\n\n\n
                                    • 11.1.2 In case the Start Period for Customer\u2019s Plant is to be extended by SolarSquare due to reasons out of the control of SolarSquare, SolarSquare will notify the Customer about the same.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
                                      \n
                                      TEAM SOLARSQUARE<\/strong><\/h6>\n\n\n\n

                                      Annexure-1<\/strong>
                                      Example-1<\/strong><\/p>\n\n\n\n

                                      PLANT CAPACITY FOR 5 KW<\/strong><\/th><\/tr><\/thead>
                                      <\/td>End of 1 st Year<\/strong><\/td>Between 2 nd Year and End of 5 th Year<\/strong><\/td>1 st Year 1 to End of 5 th Year<\/strong><\/td><\/tr>
                                      A. Committed units<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      B. Inverter recorded units<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      C. Deemed Generation Loss<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      D. Deemed Generation (B+C)<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      E. Carry forward units<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      F. Deficit units (D-A+E)<\/strong><\/td><\/td><\/td><\/td><\/tr>
                                      G. Rate for compensation (fixed)<\/strong><\/td>
                                      Rs. 8\/ unit<\/td>                                      		Rs. 8\/ unit<\/td>Rs. 8\/ unit<\/td><\/tr>
                                      H. Compensation Rs. (F*G)<\/strong><\/td>Rs. 1000 at the end of 1 year within 30 days of year completion<\/td>Rs. 4000 at the end of 5 years within 30 days of year completion<\/td>Rs. 5000 paid as total compensation over 5 years<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

                                      Terms and conditions – GoodZero\u2122 As part of the GoodZero plan, the customer sha...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5060","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGoodzero terms of use - Rooftop Solar for your home and more | SolarSquare<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Goodzero terms of use - Rooftop Solar for your home and more | SolarSquare\" \/>\n<meta property=\"og:description\" content=\"Terms and conditions – GoodZero\u2122 As part of the GoodZero plan, the customer shall get the following benefits: Savings Guarantee: Guaranteed generation for a period of 5 years Below are the other benefits Benefit Customer Obligation Power Boost visits:Minimum 45 PowerBoost visits to maximise plant generation and any corrective action (if required). 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