{"id":5531,"date":"2025-10-24T07:12:32","date_gmt":"2025-10-24T07:12:32","guid":{"rendered":"http:\/\/localhost\/sse-blog\/?page_id=5404"},"modified":"2026-06-18T09:14:55","modified_gmt":"2026-06-18T09:14:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.solarsquare.in\/sse-blog\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5531","page","type-page","status-publish","hentry"],"acf":{"faq_categories":[{"image":5010,"heading":"Maintenance","description":""},{"image":4180,"heading":"Loan and EMI","description":""},{"image":5713,"heading":"Solar Bill concerns","description":""},{"image":5618,"heading":"App related issues","description":""},{"image":5714,"heading":"Referral","description":""}],"faqs":[{"faq_category":"Maintenance","faqs_details":[{"heading":"What provisions are to be made from my end for maintenance?","answers":"To guarantee a smooth process, please have the following ready for maintenance:\r\n \r\n - A stable A-type ladder (5-6 feet)\r\n - A clean water source for module cleaning\r\n - An active electrical socket for motor connection\r\n - Access and permission for plant cleaning at the scheduled time\r\n - WiFi access (minimum 2 Mbps) at the inverter location","popular_question":["Yes"],"capp":["Yes"]},{"heading":"My maintenance services are delayed this time. How to schedule?","answers":"Maintenance visits are scheduled automatically based on your previous service date and the frequency of your maintenance plan.\r\n\r\n- For PowerBoost Quarterly plans, your next visit is scheduled approximately every 90 days. If it has been more than 95 days since your last maintenance visit, you can raise a request through the chatbot or contact us at 983000 3000.\r\n- For GoodZero\u2122 and PowerBoost Monthly plans, visits are scheduled approximately every 30 days. If it has been more than 45 days since your last maintenance visit, you can raise a request through the chatbot or contact us at 983000 3000.\r\n\r\nOur team will review your request and help schedule the next available visit.","popular_question":["Yes"],"capp":["Yes"]},{"heading":"Can I upgrade from a quarterly maintenance plan to a monthly maintenance plan?","answers":"Yes, you can upgrade from a quarterly maintenance plan to a monthly maintenance plan at any time. An additional charge will apply based on the plan selected.\r\n\r\nTo request an upgrade, please contact our support team through the chatbot or call 983000 3000.","popular_question":["Yes"],"capp":["Yes"]}]},{"faq_category":"Loan and EMI","faqs_details":[{"heading":"My loan tenure is complete. How can I get my NOC?","answers":"Once your loan tenure is completed and all dues have been cleared, your lending partner (NBFC) will typically issue the No Objection Certificate (NOC) automatically.\r\n\r\nIf you have not received your NOC, please contact your NBFC directly to request it. If you need any assistance, you can reach us at 983000 3000, and our team will be happy to help.","popular_question":"","capp":["Yes"]},{"heading":"An incorrect EMI amount was deducted. What should I do?","answers":"We're sorry for the inconvenience.\r\n\r\nPlease raise a complaint through the chatbot or contact us at 983000 3000. Our team will review the issue with the financing partner and help resolve it at the earliest.\r\n\r\nTo help us investigate faster, please keep details such as the deducted amount, deduction date, and any relevant bank transaction references handy.","popular_question":"","capp":["Yes"]},{"heading":"Can I change my EMI tenure?","answers":"In most cases, EMI tenure cannot be changed after the loan has been approved and disbursed.\r\nIf you would like to close your loan before the original tenure ends, you can contact your financing partner (NBFC) to explore foreclosure options. Please note that foreclosure charges or other applicable fees may apply, depending on the NBFC's policy.\r\n\r\nFor more details, we recommend reaching out directly to your NBFC.","popular_question":"","capp":["Yes"]}]},{"faq_category":"Solar Bill concerns","faqs_details":[{"heading":"My electricity bill is higher than expected. How can I understand the charges?","answers":"If your electricity bill is higher than anticipated, we recommend checking the following:\r\n\r\n- Any outstanding dues or arrears included in the bill\r\n- The billing period and total electricity consumption\r\n- Your solar generation during the same period\r\n- Any changes in household or commercial electricity usage\r\n\r\nIf you still need help understanding your bill, you can raise a request through the chatbot or call us at 98300 03000. Our team will review the bill and help explain the charges.","popular_question":"","capp":["Yes"]},{"heading":"The generation numbers on my electricity bill do not match the data shown in the app. Why?","answers":"The generation data shown in the SolarSquare App and your electricity bill may differ because they often cover different time periods.\r\n\r\nThe app displays generation data on a daily, monthly, or lifetime basis, while your electricity bill is based on the utility's billing cycle. Differences in billing dates, meter readings, and data processing timelines can sometimes result in mismatched numbers.\r\n\r\nIf you need help reconciling the figures, you can raise a request through the chatbot or call us at 98300 03000. Our team will be happy to assist you.","popular_question":"","capp":["Yes"]}]},{"faq_category":"App related issues","faqs_details":[{"heading":"I am not able to see the correct generation data in the SolarSquare App. What should I do?","answers":"Incorrect or missing generation data in the app is often caused by internet connectivity issues between the inverter and the monitoring system. Please check that your internet connection is stable and try again after some time.\r\n\r\nIf the issue persists, you can raise a request through the chatbot or call us at 98300 03000. Our team will investigate the issue and help restore accurate generation monitoring.\r\n\r\nIf internet connectivity at your site is unreliable, we can also help you upgrade to a SIM-based monitoring solution at an additional cost.","popular_question":"","capp":["Yes"]},{"heading":"I have more than one plant, but I can only see one on the app.","answers":"We apologize for the inconvenience. Currently, the app supports viewing only the most recently installed plant associated with your account.\r\n\r\nPlease also check whether the other plant is mapped to a different phone number, as this could be the reason it is not visible under your current login.\r\n\r\nWe are actively working on a multi-plant feature that will allow you to access and monitor all your plants through the same login. This functionality will be available soon.","popular_question":"","capp":["Yes"]}]},{"faq_category":"Referral ","faqs_details":[{"heading":"How can I refer someone and earn rewards?","answers":"We'd love to welcome more people to the SolarSquare family! You can refer friends and family through the <strong>Refer & Earn<\/strong> section in the app.\r\n\r\nIf the person you refer is not already in our system and proceeds with a solar installation through SolarSquare, you'll receive \u20b95,000 as a referral reward. The reward will be credited within 15 days of the installation being completed.","popular_question":"","capp":["Yes"]},{"heading":"I have not received the referral amount.","answers":"Please first check the <strong>Refer & Earn<\/strong> section in the app and verify that the referred lead is visible there.\r\n\r\nReferral rewards are processed only after:\r\n- The referred customer's solar plant has been successfully installed.\r\n- At least 15 days have passed since the installation was completed.\r\n\r\nIf the referral is visible in the app and the above conditions have been met, but you still haven't received the reward, please raise a request through the chatbot in the app or contact our support team for assistance.","popular_question":"","capp":["Yes"]},{"heading":"I referred someone through word of mouth, and they have installed a solar plant. Can I still receive the referral reward?","answers":"Thank you for recommending SolarSquare. We truly appreciate your support.\r\n\r\nReferral rewards are applicable only when the referral is registered through the official Refer & Earn process before the customer signs up with us.\r\n\r\nUnfortunately, referrals made through word of mouth without being registered in the app are not eligible for referral benefits. For future referrals, we request that you submit them through the Refer & Earn section of the app to ensure you receive the applicable rewards.","popular_question":"","capp":["Yes"]}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Rooftop Solar for your home and more | SolarSquare<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Rooftop Solar for your home and more | SolarSquare\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.solarsquare.in\/sse-blog\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Rooftop Solar for your home and more | SolarSquare\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-18T09:14:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.solarsquare.in\/sse-blog\/faq\/\",\"url\":\"https:\/\/staging.solarsquare.in\/sse-blog\/faq\/\",\"name\":\"FAQ - 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